Privacy Policy

CaseCase operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CaseCase is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember preferences and items you may be interested in, send account and order notifications, process purchases, returns, exchanges, and other transactions, create and manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, recommend products, and improve or personalize the shopping experience.

Marketing and Advertising. We may use personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or other permitted channels, and displaying advertisements for products or services on the Services or on other websites. This may include advertising based on products you viewed, purchased, or added to your cart, and other activity on the Services.

Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services. You are responsible for keeping your account credentials secure and should not share your username, password, or other access details with anyone else.

Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.

Legal Reasons. We use personal information to comply with applicable law or valid legal process, respond to requests from law enforcement or government agencies, participate in civil discovery or litigation, enforce our terms and policies, and investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
• With business and marketing partners that provide marketing or advertising services. These partners process information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing. Where available, you may exercise these rights through the privacy controls provided on our website or by contacting us.
• When you direct us, request that we do so, or otherwise consent to disclosure, such as when we share information with shipping providers or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger, acquisition, reorganization, or bankruptcy.
• To comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms or policies, or protect and defend the Services, our rights, or the rights of users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than your country of residence.

We may use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for certain processing activities, including responding to requests to exercise rights relating to personal information processed for those purposes.

For more information about how Shopify processes personal information and the rights that may be available to you, visit the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by CaseCase, you should review their privacy and security policies and other terms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide in public or semi-public areas, including third-party social networking platforms, may be visible to other users and may be used by those users or third parties. The inclusion of a third-party link does not necessarily imply that CaseCase endorses the third party, its content, or its services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, please contact us at support@casecase.art to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit. Please do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain personal information depends on factors such as whether we need the information to maintain an account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to legal exceptions.

Right to Access or Know. You may have the right to request access to personal information we hold about you.

Right to Delete. You may have the right to request deletion of personal information we maintain about you.

Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.

Right to Portability. You may have the right to receive a copy of personal information we hold about you or request that it be transferred to a third party, subject to applicable exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or processing for targeted advertising. Where available, you may exercise these rights through the privacy controls provided on our website or by contacting us at support@casecase.art.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we may treat that signal as an opt-out request for the browser and device you use, where required by applicable law. If the device can be associated with a Shopify account, the request may also be applied to that account. For more information about Global Privacy Control, visit:
https://globalprivacycontrol.org/

Other than Global Privacy Control where legally required, we may not recognize other "Do Not Track" signals sent by a browser or device.

Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe link included in those emails. Even after opting out of promotional communications, we may still send non-promotional messages relating to your account, orders, transactions, customer service requests, or legal notices.

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations under applicable law, you may also have the following rights:

Objection to Processing and Restriction of Processing. You may have the right to object to or request restriction of processing for certain purposes.

Withdrawal of Consent. Where we rely on consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us at support@casecase.art. To learn more about rights relating to personal information processed by Shopify, visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. You may also designate an authorized agent to submit a request on your behalf. Before accepting a request from an agent, we may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.

We will respond to verified requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process personal information, please contact us at support@casecase.art. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you live.

When personal information is transferred outside the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses, the United Kingdom's applicable transfer mechanisms, or another legally recognized safeguard, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date, and provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an available privacy right, contact us at:

Email: support@casecase.art

For purposes of applicable data protection laws, CaseCase is the controller of personal information processed under this Privacy Policy, unless otherwise stated.

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