Contact
Questions about an order, a preview, or whether your photo will work? We are happy to help and quick to reply.
Email: support@casecase.art
Response time: within one business day, Monday to Friday.
What we can help with
- Order status, changes, and cancellations
- Help choosing between the Relief and Print finishes
- Checking whether your photo will work before you order
- Shipping, delivery, and tracking questions
- Warranty claims and anything that arrived wrong or damaged
Before you email about an order
To help us resolve things in one reply, please include:
- Your order number, which starts with # and is in your confirmation email
- For a damaged delivery, clear photos of both the packaging and the case
- For an address change, your request within 24 hours of ordering, before the case enters production
Not sure your photo will work?
Send it to us before you order. We will look it over and tell you honestly whether it will hold up as a raised relief or full-color print, and how to get a better result if it needs work. A clear, well-lit photo always makes the best case.
Reach us
Email support@casecase.art any time. Our support team works Monday to Friday and replies within one business day, though most messages get a faster response.